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Customer reviews for hp HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
hp HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating:
(6 reviews) 6
Rating breakdown 6 reviews
5 Stars
6
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0
6 out of 6(100%)reviewers recommend this product.
Customer reviews for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Review 1 for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating
“
5 stars for the product 0 stars for registration
”PostedSeptember 25, 2012
Name: scottshiv
Location:Austin TX
Gender:Male
Age:55+
Computer proficiency:Intermediate
Primary use:Personal
Features
5
/
5
Performance
5
/
5
Although I like the comfort of having the care pack and I usually purchase them. Filling out the registration was a real pain. I tried online and I kept getting an error for something I have no control over. I finally gave up and filled out the card by hand and sent it in. I was not about to call and start putting all of that data in by hand over the phone. I give the care pack 5 stars and the registration 0 stars.
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0points
0of 0voted this as helpful.
Review 2 for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating
“
Fantastic!!!
”PostedSeptember 7, 2012
Name: ccc42
Location:Kalamazoo, Michigan
Gender:Male
Age:55+
Computer proficiency:Intermediate
Primary use:Personal
Features
5
/
5
Performance
5
/
5
I couldn't be more impressed and satisified. Every tech specialist I spoke to was not only quite knowledgable but friendly, polite, patient, helpful and a pleasure to work with.
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+1point
1of 1voted this as helpful.
Review 3 for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating
“
So far so good, just activated the product
”PostedSeptember 6, 2012
Name: gnivrI
Features
5
/
5
Just activated this product thru the online activation feature. The only problem I have is that the "default" start date of coverage is the "production" date of my HP HPE workstation, which technically is not the PURCHASE date. The production date was MAY 2012 and I purchased my workstation at the end of AUG 2012. Am in the process of addressing this with HP.
Also I noticed that CONFIRMATION of your registration does not give you the FULL 3 years of coverage it supposedly comes with!
Also I noticed that CONFIRMATION of your registration does not give you the FULL 3 years of coverage it supposedly comes with!
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+1point
1of 1voted this as helpful.
Review 4 for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating
“
Omni27
”PostedJuly 21, 2012
Name: Timothy53472
Location:Seattle
Gender:Male
Age:40-54
Computer proficiency:Advanced
Primary use:Personal
Features
4
/
5
Performance
5
/
5
It has been a very long time since I purchased a desktop machine that was from a Large Brand. The Omni27 is very very good! The only thing that might make it better would have been touch screen option and more memory. I would have bought the HP Z1 but I knew it did not have the touch screen a cost even more for the same configuration. Job well done!
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+2points
2of 2voted this as helpful.
Review 5 for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating
“
MY DREAM MACHINE!
”PostedApril 6, 2012
Name: Assuredd
Location:Hot Springs Village, AR
Gender:Male
Computer proficiency:Advanced
Primary use:Personal
Age:55+
Features
5
/
5
Performance
5
/
5
I researched and compared this Pavillion for 4 weeks before making the purchase. I saved my money to get the best I could afford, knowing it had to last at least 8 years. I upgraded everything I could. Maxed out the ram, upgraded processor and power supply. This machine screams: "LET ME GO!" online even the techs comment this is an awesome machine.
Just for ease of installation and set up, I purchased the premium Care Pack. I have all the priority support I can imagine for the first 3 months, plus a lot more warranty. It has already paid for itself. It eliminated a lot of frustration after I created a couple problems installing products. lol my fault for a lot of it.
It's really topped off with two wireless keyboards and mouse. One for my bedroom tv and the other for my desk. That was a good idea. All in all, I feel confident this machine will be of major value, even in 10 years.
I liked the tracking feature for shipping too. I was so excited, I monitored every step of delivery. Even when the driver drove right by my house to Memphis to ship it back to my home. :-) That made me sad.
Anyway, if you do not want to do all the research take my recommendation: Buy the Best and Forget the Rest. Get what you need and then upgrade it to the max. You will never regret that type of buying decision. Quality is everything.
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+1point
1of 1voted this as helpful.
Review 6 for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop
Overall rating
“
Fabulous Support
”PostedMarch 28, 2012
Name: NancyR
Location:MA
Gender:Female
Computer proficiency:Intermediate
Primary use:Personal
Age:55+
Features
5
/
5
Performance
5
/
5
I bought a touch smart computer. The support with the Premium Care Package is beyond outstanding. My call is answered promptly by experts. They not only address what I am calling about but they also ask of there is anything else I might have a question about. They are not in a rush and have shown a lot of patience in helping me feel comfortable with my new machine. In addition to that, I receive follow up calls to make sure my issue was resolved and to ask if I am having any other problems. Paying a little extra for this support is the best money I have spent in a long time. Thanks HP.
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+2points
2of 2voted this as helpful.