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Customer reviews for hp HP LaserJet Pro 400 color MFP M475dw
hp HP LaserJet Pro 400 color MFP M475dw
HP LaserJet Pro 400 color Multifunction Printer M475dw
Overall rating:
(30 reviews) 30
Rating breakdown 30 reviews
5 Stars
19
4 Stars
6
3 Stars
3
2 Stars
1
1 Star
1
27 out of 30(90%)reviewers recommend this product.
Customer reviews for HP LaserJet Pro 400 color MFP M475dw
Review 1 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
This product has all the features I wanted.
”PostedMay 13, 2013
Name: donny011
Location:Fairfield, CA
Gender:Male
Age:55+
Computer proficiency:Intermediate
Primary use:Business & Personal
Features
5
/
5
Performance
5
/
5
I have not had a chance to explore all the features yet, but what I have, I am well pleased. The setup was a snap and had me in business in minutes. The unit is quiet and fast.
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0points
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Review 2 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
The duplex is awesome!
”PostedApril 12, 2013
Name: paintingblack
Location:Mount Morris, IL
Gender:Female
Age:55+
Computer proficiency:Advanced
Primary use:Business
Features
5
/
5
Performance
5
/
5
I work with Adobe InDesign and I had a project that would be easier to accomplish with a duplex printer. This printer was exactly what I needed. It performs flawlessly. I was really happy with the wireless option and it's nice to be able to print from my various devices. The scanning was clear and I did not have any problems with the software. I also like being able to use the touchscreen. This printer is definitely a winner and I would recommend it to a friend!
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0points
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Review 3 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
MAG
”PostedMarch 29, 2013
Name: Mworth
Location:Hanover, MD
Gender:Male
Age:40-54
Computer proficiency:Intermediate
Primary use:Business & Personal
Features
5
/
5
Performance
5
/
5
This is used for biz and personal and there are no concerns. Take time register and call the tech support to set-up all the features they can save you time for all who may think they "know it all."
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Review 4 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
It does what we need in the office
”PostedFebruary 7, 2013
Name: GAZ1942
Location:Mesa, AZ
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business
Features
4
/
5
Performance
4
/
5
The only think we missing is that incoming faxes are only printed but not in the same time stored as a pdf or tif on the computer
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0points
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Review 5 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
ADF Issues
”PostedJanuary 30, 2013
Name: Daniel1
Location:Philadelphia area, PA
Gender:Male
Age:40-54
Computer proficiency:Advanced
Primary use:Business & Personal
Features
3
/
5
Performance
3
/
5
I had to order a replacement LaserJet 400 after trying several times to get the AutoFeed to work with scanning. It just keeps hanging after a page or two. Then stops and does nothing. Resetting the power on the printer seems to work once in a while.... it doesn't even seem like a jamming issue.... it just hangs in the middle (this happens scanning to PDF or Scanning to email). Very frustrating and useless unless you want to feed one sheet at a time, per scan. The replacement also had to be replaced... it came in a timely manner, but appeared to be a used printer! So I am waiting for the third one now.
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0points
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Review 6 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
Good Printer & Fax, Terrible Scanner
”PostedJanuary 8, 2013
Name: Codybear
Location:Chicao, IL
Gender:Male
Age:40-54
Computer proficiency:Advanced
Primary use:Business
Features
4
/
5
Performance
3
/
5
For the price, this is a very good printer. For high quality brochures, you still will need a graphics shop, but I do not print enough to justify a $4000+ printer. The received faxes appear to be of reasonable quality and match an existing fax/copy machine. But the scanner has much room for improvements and do not expect 1200 ppi (pixel per inch) results with this scanner. The problems I noticed with the scanner are:
1. Black & white (1 bit) or gray scale (8 bit) bitmap scans have every forth row of pixels shifted to the left by one pixel. Thus a vertical line looks like a double sided saw. I pointed this out to the engineers with a reproducible example and after two months, instead of fixing the firmware, I'm told this is a "limitation" of the scanner. There is also a problem with random pixels being where they do not belong, ie. white pixels in a black filled box and black pixels in the white surrounding the box. If it wasn't for this, I could have just written a program to shift every forth row of pixels over by one and fixed the results myself.
2. Color (24 bit) bitmap scans causes a pixelation of groups of 8 by 8 pixels. Each group of 64 pixels is slightly different color than the adjacent 64 groups of pixels. It is very noticeable when enlarging an image. A 1200 ppi scan with four times the number of pixels is of less quality when compared to a non-HP 600 ppi scan. With No. 1 above not being fixable, there is no hope this will be fixed in the firmware.
3. A 100 ppi PDF color scan of a black and white document produces a file that is 5 to 10 times larger and less quality then a color scan of the same document using a high end multi-function printer. The HP scans are lighter and less clear, even after adjusting for brightness and contrast. Increasing the ppi only marginally improved the quality, but the files became unreasonably large for the barely improved results.
4. A Black and white PDF scan of a black and white document produced results that are significantly less quality than a color PDF scan. This may be related to No. 1 above.
For PDF scans of expense receipts, basic documents, etc., the scanner is usable. Just do not expect high quality scans from this 1200 ppi scanner. I spent a fair amount of time diagnosing and convincing the engineers that the problem in No. 1 existed. It is a little disconcerting that instead of someone spending 1 to 5 days to fix the firmware, they just toss in the towel and call it a "limitation" or what we call a "feature" in the software world. I'm told to just do a PDF scan, where you will always end up with a much lesser quality image. Kind of misses the point of having a 1200 ppi capable scanner.
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Review 7 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
My first Laser Jet
”PostedDecember 29, 2012
Name: blkpolarbear74
Location:Calumet City, IL
Gender:Male
Age:25-39
Computer proficiency:Intermediate
Primary use:Business & Personal
Features
5
/
5
Performance
5
/
5
It works and its greatttt! Most of all it don't want to jump off desk while printing. LOL
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0points
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Review 8 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
visually the color pictures good
”PostedNovember 20, 2012
Name: Cara2012
Location:Ft. Worth, TX
Gender:Female
Age:40-54
Computer proficiency:Intermediate
Primary use:Business & Personal
Features
4
/
5
Performance
4
/
5
Printed pictures for cell phones the color pictures were amazing. User friendly printer.
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0points
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Review 9 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
A great multifunction printer.
”PostedNovember 13, 2012
Name: JeffinDC
Location:Washington, DC
Gender:Male
Age:25-39
Computer proficiency:Intermediate
Primary use:Business
Features
5
/
5
Performance
5
/
5
All four features (print, scan, copy and fax) are fast, powerful and easy-to-use. Setup was a snap - pull off the protective tape, plug in and adjust a few basic settings using the intuitive touch screen. We couldn't ask for anything more.
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0points
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Review 10 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
A good replacement of 2840
”PostedNovember 8, 2012
Name: GIB65
Location:Raleigh, NC
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business & Personal
Features
4
/
5
Performance
4
/
5
Bought this mfp to replace a 2840 all in one, It is a good choice for a standalone unit and some restrictive communication.The performance of the 475dw is better than expected. The packaged software is another story. You're able to communicate with the printer in a basic fashion, but cannot rely on the Toolbox or Alert status fucntions. They may work the first time, but don't uninstall the software. You'll never get back, specially if you have a 64 bit system and OS.
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0points
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Review 11 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
Wonderful features - but broke in 2 months
”PostedNovember 2, 2012
Name: MileHighCity
Location:CO
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business
Features
5
/
5
Performance
1
/
5
My small business was thrilled. The features were just excellent. HP still has some work to do on the network for a Windows 7 office. But, overall it was a dream come true.
Then one morning about 2 months of use (about 2,500 pages), the ink printed very light, maybe 1/10 as dark as it use to (see attachment). This is for all features, diagnostic, copy, and print.
Bought a lesser quality back up printer after several weeks. It really makes us miss the great features of the Laser Jet Pro 400 M475. This printer was very fast and efficient.
Then one morning about 2 months of use (about 2,500 pages), the ink printed very light, maybe 1/10 as dark as it use to (see attachment). This is for all features, diagnostic, copy, and print.
Bought a lesser quality back up printer after several weeks. It really makes us miss the great features of the Laser Jet Pro 400 M475. This printer was very fast and efficient.
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0points
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Review 12 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
All features work flawlessly
”PostedOctober 26, 2012
Name: ESSOX
Location:Preston, Connecticut
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business & Personal
Features
5
/
5
Performance
5
/
5
I upgraded to the LaserJet Pro 400 color MFP (m475dw) from a LaserJet 2840. This printer prints faster, the color images are equal to inkjet pictures, the fax is faster, the copier and printer allow auto duplex printing and the scanner give perfect images with choices for editable text. This is the best Laser All in One I have ever owned. If you are thinking about a Laser All in one, I highly recommend this one.
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+2points
2of 2voted this as helpful.
Review 13 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
I like it
”PostedSeptember 13, 2012
Name: wvskid
Features
5
/
5
Performance
5
/
5
Haven't had it long, but this copier seems to be meeting all my expectations. I've used it for double-sided cards, and I love the results. My son and daughter also printed from their iPhones. Love the wireless!
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0points
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Review 14 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
The best I could find
”PostedSeptember 5, 2012
Name: donu812
Location:Largo, Maryland
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business & Personal
Features
4
/
5
Performance
4
/
5
I'm suprised that with all the latest compatibility like working with flash drives,
it isn't USB 3.0 compliant!
it isn't USB 3.0 compliant!
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+1point
1of 1voted this as helpful.
Review 15 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
easy and efficient
”PostedJuly 15, 2012
Name: eqdoc
Location:Ocala,FL
Gender:Female
Age:40-54
Computer proficiency:Intermediate
Primary use:Business
Features
4
/
5
Performance
5
/
5
This printer is great! I plugged it in connected the USB to my computer and started printing. The printer did all of the software set up in my computer automatically, perfect for someone like me who is not very savy. I have printed about 4000 pages so far with no problems at all and the print quality is beautiful. I have had some issue with the wireless, it doesn't work consistently. I had to turn off the printer and unplug it since then I can't get the wireless to work even though it is connected and set up properly. Other than that this printer is a workhorse and I plan to use it for a long time.
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0points
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Review 16 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
This product is very user friendly
”PostedJuly 13, 2012
Name: MAR50
Location:JACKSONVILLE, FL
Gender:Female
Age:55+
Computer proficiency:Intermediate
Primary use:Business
Features
5
/
5
Performance
5
/
5
I love the scan feature on this product. Also the fax and printing features are great. I only wish I had a 8 1/2 x 14 paper tray option.
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+1point
1of 1voted this as helpful.
Review 17 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
Excellent printer, good features!
”PostedJune 30, 2012
Name: gcustomer
Location:Cedar Falls, Iowa
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business
Features
5
/
5
Performance
5
/
5
This has been an excellent printer with all the fatures you could want on a multi-function printer. The scan to network folder is problematic and needs better instructions on setting it up. The https function does not work well. The rest seems to be great!
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0points
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Review 18 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
Mr
”PostedJune 10, 2012
Name: artshell
Location:La Mesa, CA
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business
Features
5
/
5
Performance
4
/
5
The auto-duplex on the ADF is iffy at best... too many jams and resets of the product. The ADF as a whole is very poor
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+1point
1of 1voted this as helpful.
Review 19 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
Better Than Expected
”PostedMay 30, 2012
Name: Bill717
Location:Evanston, IL
Gender:Male
Age:55+
Computer proficiency:Advanced
Primary use:Business & Personal
Features
5
/
5
Performance
4
/
5
I've owned many HP Laserjets, and the Pro 400 MFP M475dw is one of the good ones. It is connected to my network consisting of Mac's. Setup was easy. Operation is relatively quiet and speeds seem to be about as advertised.
Color is decent, and photos print with only a bit of rasterization. Faxing and scanning work well, though the HP Director software is not so flexible as I would like.
One nice surprise: I can print wirelessly using AirPrint even though the Laserjet is wired to the network. For me, this is the best of both worlds.
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+1point
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Review 20 for HP LaserJet Pro 400 color MFP M475dw
Overall rating
“
BEST HP PRINTER EVER
”PostedApril 11, 2012
Name: Anonymous
Location:Seattle, WA
Gender:Female
Computer proficiency:Advanced
Primary use:Business
Age:55+
Features
5
/
5
Performance
5
/
5
I love this printer!
Fast, great features (duplexer - no more messed up double-sided printing!), bigger paper drawer, separate paper drawer for special paper - I don't print on the wrong paper! Great quality print. Spendy toners tho.
Fast, great features (duplexer - no more messed up double-sided printing!), bigger paper drawer, separate paper drawer for special paper - I don't print on the wrong paper! Great quality print. Spendy toners tho.
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+1point
1of 1voted this as helpful.